Training Provider Reviews Policy
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We care about your experience and are here to listen.

This involves a process whereby the Society conducts an assessment of the training provider against our standards of accreditation. The assessment will involve components such as a full review of course content, policies and procedures pertaining to training and placement work and a site visit to observe teaching, skills work and reviews of student course work.
The purpose of course accreditation is to enable students, who qualify from an accredited course, to be given an easy and efficient route to individual registration with the Society’s Accredited Register and be recognised by the Society and general public as safe and competent to practise.
In addition to course accreditation, the Society also offers other forms of training recognition such as “Quality Checked” and “Advanced Specialist”. These forms of training recognition do not lead to individual registration with the Society but are different ways of recognising training which we have assessed.
Periodically, the Society re-accredits or re-approves training courses by asking for further, up-to-date information and by checking a selection of materials. This process may also include a further site visit.
All training providers are assessed on a case-by-case basis completely impartially by the Society.
We review information you send us only when you’ve completed your training provider complaints process in full.

If you have any concerns or would like to make a complaint, the fastest way to contact our Conduct Department is to email us at conduct@ncps.com.
You may call us on 01903 213683 where you may leave a message and one of the members of the team will get back to you.
We want to ensure that everyone is able to communicate with the Society and we will accept different methods that allow you to access the complaints procedure. For example, we can accept an audio file or braille versions of forms or you can nominate another person to communicate on your behalf. A Professional Conduct Manager will be pleased to discuss your options with you.