We care about your experience and are here to listen.
We review information you send us only when you’ve completed your training provider complaints process in full.
We are unable to hear a complaint about your Training Provider but, what we can do, after you have been through their complaints process, is check that they have followed their process correctly, as well as pass any concerns onto our Standards team to review when the Training Provider is being re-accredited.
You can find out more detailed information regarding our process in the Training Provider Reviews Policy linked below
If you have any concerns or would like to make a complaint, the fastest way to contact our Conduct Department is to email us at conduct@ncps.com.
You may call us on 01903 213683 where you may leave a message and one of the members of the team will get back to you.
We want to ensure that everyone is able to communicate with the Society and we will accept different methods that allow you to access the complaints procedure. For example, we can accept an audio file or braille versions of forms or you can nominate another person to communicate on your behalf. A Professional Conduct Manager will be pleased to discuss your options with you.
