NCPS | Complaints

Concerns and Complaints about an Individual Member

As a professional association for counsellors and psychotherapists, The National Counselling and Psychotherapy Society is committed to promoting and providing high standards in the practice of counselling.

We understand that the people using the services of counsellors and psychotherapists who are members of the NCPS may have a range of different issues and a range of experiences of working with these members.

We welcome all comments from people using the counselling or psychotherapy services provided by our members and see them as helpful to our continuing improvement of standards. We are interested in all experiences of clients, both positive and not so positive and believe that this information can help us plan positive future guidance for all our members - and for clients.

We encourage feedback through informal conversations or by email, phone or letter. If you would like to contact us about something that it is not a complaint please do so here. If you have any concerns or would like to make a complaint about a member, please contact us. If you would prefer to speak to an officer of the Society, please phone: 01903 213683 (This number is available Tuesday to Friday 9.30 am to 4.00 pm).

Alternatively, please email

We want to ensure that everyone is able to communicate with the Society and we will accept different methods that allow you to access the complaints procedure. For example, we can accept an audio file or braille versions of forms or you can nominate another person to communicate on your behalf. An officer of the Society will be pleased to discuss these and other ideas with you.

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