Have a concern about an individual member?
We care about the experiences of clients, both positive and not so positive and believe that this information can help us plan positive future guidance for all our members - and for clients.
Concerns and Complaints about an individual member
As a professional association for counsellors and psychotherapists, the National Counselling and Psychotherapy Society is committed to promoting and providing high standards in the practice of counselling.
We understand that the people using the services of counsellors and psychotherapists who are members of the NCPS may have a range of different issues and a range of experiences of working with these members.
We welcome all comments from people using the counselling or psychotherapy services provided by our members and see them as helpful to our continuing improvement of standards. We are interested in all experiences of clients, both positive and not so positive and believe that this information can help us plan positive future guidance for all our members - and for clients.
We encourage feedback through informal conversations or by email, phone or letter. If you would like to contact us about something that it is not a complaint please do so here.
How to submit your concern
If you have any concerns or would like to make a complaint, the fastest way to contact our Conduct Department is to email us at conduct@ncps.com.
You may call us on 01903 213683 where you may leave a message and one of the members of the team will get back to you.
We want to ensure that everyone is able to communicate with the Society and we will accept different methods that allow you to access the complaints procedure. For example, we can accept an audio file or braille versions of forms or you can nominate another person to communicate on your behalf. A Professional Conduct Manager will be pleased to discuss your options with you.
