Complaints: Publication Policy for Non-Registrant Members

The Society’s complaints procedures seek to be open, transparent and proportionate. Sanctions issued by either the Assessment Panel or by the Independent Complaints Panel following a complaint's hearing will be published on the Society’s website.

Should a member be issued an Interim Suspension Order (ISO) during a complaint investigation the ISO the Non-Registrant member 's name and date of issue of ISO will be placed on the Professional Conduct Notices section of the Society’s website.

The publication of such decisions provides information about the standards expected of members; assists clients to make informed choices and helps to maintain public confidence in The Society.

We aim to strike a balance and consider the rights of both clients and members and take account of the risk of any harm that may arise from the disclosure or non-disclosure of information.

Details of sanctions will appear as an outline of the case and will be placed on the ‘Professional Conduct Notices’ section of the website. A note of the complaint will be added to the member’s file.

Upon completion of the sanction, the Society will change the entry on the Professional Conduct Notice page to reflect that the sanction has been met. The Society will display the “Sanction Met” on the outline of the case under the Outcomes of Complaints section for a further period of 6 months after completion of the sanction. The members’ file will be updated.

If a sanction is not met, the Society will change the information on the Professional Conduct Notices page to reflect that “Sanction Not Met”. This will be published on the Society website for a period of five years.

In cases where a member is removed from the Society membership or accepts Voluntary Removal following a panel hearing, the published decision will remain on the website for a period of five years.

If there is no sanction, then no information will be published on the Society’s website.