Complaints: Publication Policy for Registrant Members
The Society’s complaints procedures seek to be open, transparent and proportionate. Sanctions issued by either the Assessment Panel or by the Independent Complaints Panel following a complaint's hearing will be published on the Society’s website.
Should a Registrant be issued an Interim Suspension Order (ISO) during a complaint investigation the ISO will appear as an annotation on the Registrant’s Public Register entry. In addition, their name and date of issue of ISO will be placed on the Professional Conduct Notices section of the Society’s website.
The publication of such decisions provides information about the standards expected of Registrants; assists clients to make informed choices and helps to maintain public confidence in the Accredited Register programme.
We aim to strike a balance and consider the rights of both clients and Registrants and take account of the risk of any harm that may arise from the disclosure or non-disclosure of information.
Details of sanctions will appear as an annotation to a Registrant’s online register entry. In addition, an outline of the case will be placed on the website's ‘Professional Conduct Notices’ section. A note of the complaint will be added to the member’s file.
Upon sanction completion, the Society will change the online register entry to reflect that the sanction has been met. The Society will display the “Sanction Met” annotation and the outline of the case under the Outcome of Complaints section for a further period of 6 months after completion of the sanction. The Registrant’s file will be updated.
If a sanction is not met, the Society will change the online register entry to “Sanction Not Met” and information on the Professional Conduct Notices page will be published on the Society website for a period of five years.
In cases where a Registrant is removed from the Register, or accepts Voluntary Removal following a panel hearing, the published decision will remain on the website for a period of five years.
If there is no sanction, then no information will be published on the Society’s website.
